TEENTARA – Return & Refund Policy

At TEENTARA, customer satisfaction is our priority. We aim to provide quality products and a reliable shopping experience. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if they receive a damaged, defective, incorrect, or significantly misrepresented product.

To qualify for a return:

• The item must be unused and in its original condition.

• Original packaging, tags, and accessories must be included where applicable.

• Customers must provide their order number and clear photos or videos of the issue where requested.

Change-of-mind returns are not accepted unless otherwise stated by TEENTARA or required by applicable law.

2. Return Timeframe

Customers must contact us within 7 days of receiving their order to report a damaged, defective, or incorrect product.

Requests submitted after this period may not be accepted, except where applicable law requires otherwise.

3. How to Request a Return

To start a return:

1. Email us at ridatahir832@gmail.com within 7 days of delivery.

2. Include your order number and explain the issue.

3. Attach clear photos or videos of the product, if applicable.

4. Wait for our approval and return instructions before sending the item back.

Please do not send any product back without contacting us first.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances and applicable law.

5. Non-Returnable Products

Unless required by applicable law, the following products may not be eligible for return:

• Used or worn products that are not defective.

• Products damaged due to misuse or improper handling after delivery.

• Opened personal-care or hygiene products that cannot safely be resold.

• Products clearly marked as non-returnable before purchase, where legally permitted.

These exclusions do not affect any rights provided by applicable consumer protection laws.

6. Exchanges

Exchanges are subject to product availability. If your item is damaged, defective, or incorrect, please contact us by email so we can review your request and guide you through the exchange process.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

For prepaid orders, approved refunds will be issued to the original payment method where possible.

For Cash on Delivery (COD) orders, approved refunds will be arranged through a mutually agreed payment method after the necessary details are confirmed.

Refund processing times may vary depending on the payment provider.

Return shipping costs for damaged, defective, or incorrect items will be handled according to the circumstances and applicable law. Customers may be responsible for return shipping costs for eligible change-of-mind returns where permitted.

8. Order Cancellations

Customers may request cancellation before an order is dispatched by contacting us as soon as possible. Once an order has been shipped, cancellation may no longer be possible, and the return policy will apply.

9. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We will review the issue and help you with the next steps.

10. Contact Us

For return requests, refunds, exchanges, cancellations, or other questions, please contact us:

Store Name: TEENTARA
Email: ridatahir832@gmail.com

Thank you for shopping with TEENTARA. We appreciate your trust in our store.

This policy is subject to applicable consumer protection laws and does not limit any rights you may have under those laws.