Shipping policy

TEENTARA – Shipping Policy

Thank you for shopping with TEENTARA! We aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders within Pakistan.

1. Order Processing

Orders are processed as soon as reasonably possible after they are placed.

For Cash on Delivery (COD) orders, we may contact you to confirm your order details before dispatch.

Order processing times may vary depending on product availability, order volume, public holidays, and other circumstances.

Once your order has been dispatched, you may receive a shipping confirmation and tracking details, where supported by the courier service.

2. Shipping Methods and Delivery Times

We aim to deliver orders within the estimated timeframe communicated at checkout or by our customer support team.

Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Shipping charges will be displayed at checkout or communicated to you before your order is confirmed.

Delivery fees may vary depending on your location, order size, courier service, and applicable shipping arrangements.

Free shipping may be offered on selected products or promotional orders when clearly stated on our website.

4. Shipping Destinations

TEENTARA currently offers shipping within Pakistan, subject to product availability and courier service coverage.

Delivery availability may vary for certain remote areas or locations not covered by our courier partners.

International shipping is not currently guaranteed. Please contact us if you have any questions about delivery availability outside Pakistan.

5. Order Tracking

When tracking is available, we will provide the relevant tracking number or tracking link after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

If you have difficulty tracking your order, contact us with your order number so we can assist you.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number when placing an order.

If you notice an error in your shipping details, contact us as soon as possible.

We will try to correct the information before dispatch, but changes cannot be guaranteed once the order has been handed over to the courier.

Additional delivery charges may apply if permitted and disclosed in connection with a necessary reshipment.

7. Cash on Delivery (COD)

If Cash on Delivery is available for your order, payment must be made to the courier upon delivery.

Please ensure that your phone number is active and that someone is available to receive the order at the provided address.

We may contact you to verify your order before dispatch. Unconfirmed orders may be delayed or cancelled where appropriate.

8. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

We will review the issue and, where appropriate, coordinate with the courier to help resolve it.

If you receive a damaged or incorrect product, please also refer to our Return and Refund Policy.

Delivery delays caused by courier operations, severe weather, public holidays, or other events outside our reasonable control may affect the expected delivery date. This does not limit any rights you may have under applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We may be able to accommodate your request before dispatch. Once an order has been dispatched, changes or cancellations may no longer be possible.

For prepaid orders cancelled by us or otherwise eligible for a refund, refunds will be arranged in accordance with our Return and Refund Policy and applicable law.

10. Incorrect or Failed Deliveries

If delivery fails because the address is incomplete, the recipient is unavailable, or the courier cannot contact the customer, the courier may attempt redelivery or return the package to us according to its procedures.

If an order is returned to us, please contact our support team to discuss the available options. Additional shipping charges may apply to reshipment where permitted and disclosed.